The Culinary Institute of America

Revision Date:



System Manager-Student Financial Planning


Student Financial Planning


Hyde Park

Exempt / Non-Exempt:


Reports To:

Director of Student Financial Planning

Direct Reports:





The Student Financial Planning System Manager will assist the Director of Student Financial Planning in updating and maintaining the systems used by the department on all campuses, help to identify and implement cost and time saving automated processes, staff training, troubleshooting system issues, and be the main point of contact liaison with Information Technology Services.


  • Work collaboratively with Information Technology Services (ITS) to ensure effective management of existing Student Financial Services software systems as well as the implementation of new software solutions, including but not limited to Ellucian Colleague, TouchNet, and Informer
  • Works with end users to identify business needs and to plan and design enhanced functionality of existing applications in use by Student Financial Planning area. Develops and conducts user trainings and communications regarding changes, enhancements and updates to the various systems
  • Develops queries, reports and other information to assist end users in maintaining data integrity and for performing data audits. Reviews data for accuracy; works with Student Financial Planning and other departments to verify data completeness and accuracy and to provide reporting of financial aid and student accounts data.
  • Reviews, analyzes, and tests system patches and provides analysis of implications of bundle installations; works with other university staff to verify patch data prior to implementation
  • Creates Ad Hoc and standardized reports from Informer. Identifies and implements opportunities for automation
  • Monitors and troubleshoots data load errors and data integrity reports
  • Development and management of other databases, websites, communications plans or ancillary systems in use by Student Financial Planning to improve student customer service. Assists with other data and information management projects as needed
  • Independently evaluates new and innovative ways to improve processing, communication and overall performance of the department. Presents to director for review. Implements, manages and trains staff on all approved innovations.
  • Works with external vendors to ensure vendor activities and requests are understood and completed in a timely manner
  • Work closely with key stakeholders in the Student Financial Planning Office to help articulate, understand and plan resolution of the business objectives, especially where resolution is obtained through the university's ERP systems, while supporting the Institution’s strategic objectives
  • Perform other job-related duties as assigned



  • Bachelor’s Degree


  • 3-5 years working with higher education systems such as Ellucian Colleague or Banner
  • Creating and delivering successful staff trainings

Licenses / Certifications:

  • N/A


  • Extensive knowledge of financial aid and/or student accounts
  • Rule writing and table set up in Ellucian Colleague or Banner


  • General understanding of student financial aid and/or student accounts
  • Proficient in MS Office
  • Must be organized, detail oriented, able to multi-task and work independently
  • Able to effectively problem solve and assist staff in troubleshooting issues
  • Accuracy and attention to detail are imperative
  • Ability to collaborate with others and exercise sensitivity to matters of confidentiality
  • Excellent oral and written communication skills
  • Commitment to student service


  • Must be able to sit for long periods of time
  • Must be able to work nights and weekends as required



Ithaca College has an opening for a Student Financial Services Specialist.  We are a fully integrated Student Financial Services office, and staff are knowledgeable in both bursar and financial aid functions. Here is a brief description of the position :


Serve as the initial contact for the Student Financial Services Office providing professional and positive customer service assisting current and prospective students and families with the financial aid process. Develop and maintain a strong working knowledge of federal, state, and College student aid regulations, policies, and procedures and provide a variety of information regarding various financial aid programs, procedures and eligibility requirements. Perform operational activities to include data entry, updating and maintaining student account information, receive and process forms and payments, and post transactions. Prepare reports, letters and other correspondence, and respond to questions regarding student financial services programs.


For more information and to apply, please use this link: