Director of Student Financial Services (Vassar College)
Location: Poughkeepsie, NY

Summary and Responsibilities:

Vassar College seeks a dynamic, highly collaborative, engaged, and strategic professional to serve as Director of Student Financial Services. The position oversees the day-to-day management of the Office of Student Financial Services, which includes financial aid, student employment, and student accounts. Reporting to the Dean of Admission and Student Financial Services, the Director oversees a robust and comprehensive financial aid program, which meets the demonstrated need of Vassar students. The Director also provides leadership to student employment and student accounts. 

The Director will work closely with the Dean of Admission and Student Financial Services to support the enrollment and retention of highly engaged, creative, and intellectual students, regardless of their family's financial circumstances. The Director will also work with the Dean to enhance the policies and practices in student financial services to ensure exceptional service to current and prospective Vassar families. Furthermore, the Director will support and advocate for the College's values regarding access, affordability, and inclusion. 

Responsibilities: 

  • Oversee and provide leadership for the Office of Student Financial Services, which includes the College's financial aid program, and the areas of student employment and student accounts. 
  • Provide strategic direction and oversight of all department activities in order to develop and achieve annual goals, including budgeting, planning, and staff development. 
  • Create an open, welcoming, and inclusive environment in student financial services that actively supports prospective and current students and their families. 
  • Manage an operating budget as well as a $69 million financial aid budget. 
  • Lead, mentor, and provide opportunities for professional growth for a team of 5 professional staff and 5 administrative support staff. 
  • Monitor and ensure compliance with federal and state regulations and institutional policies, including the annual financial aid audit. 
  • Oversee reporting to internal and external constituencies including federal/state governments and professional organizations. 
  • Ensure effectiveness and efficiency of computer applications to secure receipt and transfer of financial aid information electronically. 
  • Use technology to streamline work and anticipate future technology needs in order to be responsive to the needs of prospective and current students. 
  • Develop and administer departmental standard operating procedures. 
  • Represent the College to external agencies and groups, including attending state, regional, and national conferences and policy meetings to maintain regional and national visibility. 
  • Participate in all aspects of the general financial aid process; including counseling prospective and current Vassar families, managing a caseload of prospective and current students, needs analysis and packaging, and committee discussions. 
  • Coordinate special projects/tasks and provide assistance as assigned.

Qualifications:

  • Strong understanding of the nature and aims of a selective liberal arts college. 
  • A minimum of eight years of progressively responsible experience in financial aid management, preferably at an institution with a robust need-based program, is required. 
  • Strong team building skills and a record of success hiring, mentoring, managing, and supervising staff. 
  • Significant and deep experience with Institutional Methodology (IM). 
  • Expertise with compliance and regulatory policies. 
  • Strong interpersonal skills. 
  • Enthusiasm for and demonstrated commitment to supporting a student body that is broadly diverse with regard to gender, race, ethnicity, nationality, socioeconomic status, sexual orientation, and religion, among other factors. 
  • Knowledge of online management systems; experience with PowerFAIDS, Banner, and Workday is preferred. 
  • Exceptional oral and written communication skills and the ability to communicate complex issues with clarity. 
  • Evidence of creativity and innovation in problem solving and strategy implementation. 
  • Demonstrated aptitude for counseling students and families. 
  • Strong organizational and project management skills, and ability to multi-task in a fast-paced, high-volume environment. 
  • A willingness to work extended and weekend hours during peak periods. 
  • Leadership skills: Highly collaborative, dynamic, empathetic, patient, and fun. 
  • A bachelor's degree is required. Advanced degree is preferred. 
  • A valid driver's license.

Apply by searching the position through Vassar's website.

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Fund Disbursement/Reconciliation Coordinator (SUNY New Paltz)
Location: New Paltz, NY

Duties:
The Student Accounts department at SUNY New Paltz invites applications for a Fund Disbursement/Reconciliation Coordinator. This position requires a general understanding of financial aid/accounting principles including but not limited to accurate and confidential tracking of data. Duties of the position include: 
• Financial aid refunding
• Student payment refunds
• 3rd party refunds/consortiums
• Alternative loan postings and refunds
• Loan repayments
• Leave of absence/withdrawal from college liabilities & refunds
• Title IV calculations for leave of absence/withdrawal from college
• Manage daily bank deposit/reconciliation 
• Clean up reports (lab fees, insurance, charges, holds, etc.)
• AG close out reports (monthly)
• AG/CA prep and submission of accounts to collections
• Stop payments
• Accounting reissuance/void of stale dated checks-unclaimed funds
CBC requests & monitoring/adjustments
• Attend meeting both on and off campus as needed

Qualifications:

Required: 
• BA/BS 
• 2-5 years of financial aid experience in Higher Education
• Must demonstrate ability to effectively communicate with diverse internal and external constituencies, collaborate with appropriate offices and coordinate necessary services in a timely and organized manner 
• Ability to effectively manage multiple and competing deadlines 
• Working knowledge and understanding of the full complement of Microsoft Office, email and social media 
Preferred: 
• Masters degree 
• Experience with BANNERARGOS, Touchnet
• Banking background is a plus

More details provided directly on the New Paltz web page.

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Assistant Director of Student Accounts (Fordham University)
Location: Bronx, NY

Responsibilities:
● Supports daily management of various Student Financial Services functions at the Lincoln Center campus.
● Handles Student Accounts escalations at Lincoln Center.
● Meets with students as needed to discuss financing options and when necessary special payment arrangements.
● Handles telephone, in person and written inquiries.
● Update Lincoln Center staff on all Student Accounts related items and activities.
● Works with the third party contract payers ensuring that all accounts are billed and paid in an accurate and timely fashion.
● Provides follow up and reconciles all accounts receivables for third party payments for the Lincoln Center Campus.
● Identifies and troubleshoots any payments that cannot be matched to any particular students or account.
● Releases financial holds in keeping with University procedures.
● Creates and organizes technological solutions to billing issues.
● Audits accounts for processes including but not limited to graduation, registration, refunding, and other auditing as it relates to student accounts.
● Processes student refunds including stop payment requests.
● Notifies and updates appropriate staff of any deletions, changes, and additional special program fees.
● Works in a team environment to provide good customer service and ensure completion of tasks in a timely manner.
● Provides support for other Financial Services functions, including file review
● Some weekend work, evenings, and/or travel to other Fordham campuses will be required as need arises.
● Perform other tasks and duties as assigned.

Qualifications:
● Candidates must be committed to quality customer service.
● A Bachelor's degree or equivalent experience required.
● Preferences will be given to candidates with an advanced knowledge of billing, auditing, general accounting procedures, various software and databases including but not limited to Microsoft EXCEL, ACCESS, Banner and WebFocus.
● Mandatory Competency Testing

START DATE: As soon as possible

SEND LETTER & RESUME TO:

Stefano A. Terzulli ([email protected])
Bursar/Director of Student Accounts
Fordham University
441 East Fordham Road-Thebaud Hall 205
Bronx, New York 10458
FAX: 718-817-3817

APPLICATION INFORMATION

Postal Address:

Stefano A. Terzulli
Enrollment Group
Fordham University
441 E Fordham Road
Thebaud Hall
Bronx, NY 10458

Phone:

718-817-4900

Fax:

718-817-3817

Email Address:

[email protected]

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Controller (St. John Fisher College)
Location: Rochester, NY

Position Summary:
Reporting to the Vice President for Finance and CFO, this position is responsible for the leadership and management of financial accounting and reporting, financial systems, cash management, accounts payable, purchasing, grants management, payroll, and non-student accounts receivable. The Controller has the overall responsibility for the integrity of the College’s financial records. The Controller will maintain accounting records, oversee financial and management reporting and monitor budget performance, develop and administer internal financial policies and procedures, evaluate and institute appropriate internal controls, ensure compliance with applicable Federal and state laws, and provide support on other related fiscal and accounting matters. The position prepares financial reporting packages for presentation to the Finance & Facilities Committee, the Audit Committee, and the Investment Committee of the Board of Trustees.

Position Responsibilities:
• Oversees and directs the general accounting, financial reporting and analysis, grants management, accounts payable, purchasing, non-student accounts receivable and payroll operations;
• Responsible for the cash management of all operating funds of the College including endowment, investment and debt service;
• Coordinates the preparation of the year-end financial statements and related schedules, footnotes, and tax return schedules; Responsible for compliance with tax laws and regulations;
• Coordinates the preparation of the College’s Annual Operating and Capital budgets and prepares presentations for senior management, the Finance & Facilities Committee and the Board of Trustees. Monitors departmental and divisional budget performance throughout the year; Communicates with departments and vice presidents as needed when budget compliance is in question;
• Participates in strategic planning discussions and prepares financial analysis to support the College’s Strategic Plan;
• Prepares financial models for new program development;
• Responsible for the accurate and timely development and dissemination of financial information in support of effective decision making. Prepares all necessary financial reports and analyses necessary to keep the Vice President of Finance & CFO currently informed;
• Responsible for maximizing the utility of the Colleges Financial Systems (Banner Financial Software) to support effective use of financial information through the development, upgrade and maintenance of robust system functionality and reporting features to meet complex and changing information requirements;
• Serves the campus community by providing financial guidance, offering information and training on financial systems and processes. Seeks to learn how the Controller’s office can better meet divisional needs for information and assistance;
• Responsible for the development, review and implementation of fiscal policies and procedures for the College; Establishes and maintains financial controls to monitor and protect College resources;
• Coordinates with the Development Office to ensure the proper accounting for pledges, gifts, endowments, and scholarships;
• Ensures that appropriate account reconciliations are performed, documented and reviewed on a timely basis;
• Responsible for oversight of fulfillment of financial obligations to college employees and vendors with a strong internal control environment.
• Perform other duties as assigned.
• Supervises and coordinates all Business Office functions including Assistant Controller, Grants Management, Payroll, Accounts Payable, and Purchasing. Direct supervision of four employees and department headcount of eight. 

Qualifications:
Bachelor’s degree is required, with a preferred emphasis in accounting, master’s degree and a CPA is highly desirable. 5-10 years progressively responsible financial management experience is required, preferred within a private higher education institution or not-for-profit entity. In-depth knowledge of GAAP, FASB and other financial principles. Experience with the Banner system or integrated database system is desirable. Strong excel and analytical skills. Strong demonstrated leadership and supervisory experience. Collaborative work style but able to enforce College policies when necessary. Proactive communicator. Demonstrates follow through and attention to detail. 

Interested applicants should apply online at https://www.sjfc.edu/services/human-resources/employment-at-fisher and attach a resume and cover letter.

Questions about the online application process should be directed to St. John Fisher’s Human Resources Office at (585) 385-8048. 

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University Bursar (Cornell University)
Location: Ithaca, NY

What is Cornell University and what is the Division of Financial Affairs? 

Cornell University, unique among peers, is the federal land-grant institution of New York State, a private, endowed university, and a member of the Ivy League. The Division of Financial Affairs provides central financial functions in support of the university’s academic mission. The Division of Financial Affair’s vision is, "To deliver world-class financial services to the university." Day in and day out the Division of Financial Affairs strives to adhere to this vision by promoting an environment where best practices are championed and our employees are empowered to do their best work in all areas of financial service.

What you will do:
As the Bursar, you will play a critical role university-wide. There are a few major components to this position, which you will drive to success. First and foremost, you will concentrate on providing exceptional customer support.  At Cornell, we view all of our students and parents as lifelong partners and as such, you will ensure that they have the best experience possible.  The next major facet of this role is the systematic processing, management, and servicing of the student receivables, which includes leading the billing, collections, and counseling of student tuition accounts.  You will also strive to establish procedures and internal controls to ensure institutional compliance with federal and state regulations. 

  • Champion customer focused service – this means knowing how to de-escalate situations, being a confident decision maker and ensuring that everyone walks away with the best possible experience
  • Lead, coach and mentor a seasoned management team and provide overall guidance to a staff of 17
  • Technology is a critical driver of innovation, therefore you will work to enhance our student financial system (PeopleSoft) to improve student service i.e. payments and access to information, and reporting student financial data to the necessary stakeholders
  • Lastly, you will be responsible for establishing and maintaining relationships with critical partners such as Blackboard/Higher One, Nelnet, Flywire, and ECSI

What we need:
We need a dynamic and outgoing person who yearns to provide exceptional customer service.  Ideally, you will have spent time working in a fast-paced, high energy, finance, banking or higher education environment where you thrived on tackling challenges and being a leader. Additionally, you will have:

  • A Bachelor’s degree in Accounting, Finance, or Business Administration with at least 7 years progressive reporting and responsibility including management experience or equivalent combination
  • Experience as a Bursar or equivalent financial or accounting experience with management experience in an office with fiscal responsibility
  • Exceptional customer service experience with strong student‐centered focus; commitment to student satisfaction and success which includes the ability to work effectively with a diverse employee and student population as well as collaborate effectively with administrators and others to achieve goals
  • Rock solid understanding of technology such as student financial service tools (PeopleSoft) 
  • Proven leadership experience where you have inspired and motivated teams, mentored and developed team members and influenced decision making
  • Communication skills are paramount.  You will be working with all different levels of the organization, as well as students and parents and should enjoy explaining complex financial concepts to both financial and non-financial stakeholders
  • Proven experience working with sensitive and confidential information and situations

If you have all those things, great!  We have a few more things that we would prefer you to have, but it’s ok if you don’t.

  • Experience with Bursar/student service operations, billing and collecting student receivables, and collection of delinquent receivables
  • Knowledge of FERPA regulations, federal student loan requirements, applicable federal and state regulations

What we offer:

  • The opportunity to work with a progressive leadership team and an ambitious forward-looking division.
  • Great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions:  3 weeks of vacation, 12 holidays (including end of year winter break through New Year’s Day) and superior retirement contributions.
  • An active and diverse community to work and thrive in! Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca has something to suit all ages and interests!

When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format.  In the Experience section of your application, use the ‘Drop Files Here’ box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate. Please note:  Cornell Employees must apply through the Internal Cornell Career site.

No Visa sponsorship is available for this position.

University Job Title:
Bursar

Level:
H

Pay Rate Type:
Salary

Company:
Endowed

Contact Name:
AJ DeDio

Number of Openings:
1

Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply for a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Workforce Policy and Labor Relations at voice (607) 254-7232, fax (607) 255-0298, or email at [email protected].

Applicants that do not have internet access are encouraged to visit your local library or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:
Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

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Associate Director of Student Accounts (Yeshiva University)

POSITION SUMMARY

The Associate Director of Student Accounts is primarily responsible for the management of the institutional and Perkins Loan program with the University's loan servicer, acts as the key liaison from the Office of Student Finance with tuition and loan collection agencies, and manages the High School Tuition Receivable accounts.

POSITION RESPONSIBILITIES

  • Primary point of contact with the University loan servicer, ECSI
  • Manage, reconcile and report on all loan programs to the University Director
  • Maintain relationship with tuition and loan servicer collection agencies
  • Manage the High School Tuition Receivable accounts and supervising one Student Accounts staff member assigned specifically to High School invoicing and collection activity.
  • Provide the Director with analysis and monthly data for changes in account receivables
  • Run reports through Access, Argos, or other reporting tools as needed to problem solve or report to department heads or managers

QUALIFICATIONS

Experience and Educational Background

  • Bachelor's degree required
  • Three to five years of experience required

Skills and Competencies

  • Speaks clearly and expresses self well in one-on-one conversations and groups
  • Develops effective written communications and uses them appropriately
  • Interacts and proactively shares information with internal and external contacts where appropriate
  • Develops effective relationships with peers, students and employees
  • Assumes responsibility to ensure issues/concerns will be addressed and monitors them through conclusion
  • Identifies, defines, and analyzes information and situations before recommending a course of action
  • Effectively manages own time and resources
  • Seeks to apply technology and innovation to improve efficiency and solve problems

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Student Financial Services Specialist (Ithaca College)

Position Summary 

Serve as the initial contact for the Student Financial Services Office providing professional and positive customer service assisting current and prospective students and families with the financial aid process. Develop and maintain a strong working knowledge of federal, state, and College student aid regulations, policies, and procedures and provide a variety of information regarding various financial aid programs, procedures and eligibility requirements. Perform operational activities to include data entry, updating and maintaining student account information, receive and process forms and payments, and post transactions. Prepare reports, letters and other correspondence, and respond to questions regarding student financial services programs.

Essential Functions

  • Participate in efforts to attain the Office of Student Financial Services goal to provide outstanding service to students, parents, the campus community and other constituents; convey information related to student financial services clearly and and concisely to groups or individuals verbally and in writing; arrange and/or schedule appointments with appropriate staff within Student Financial Services.

  • Greet and guide both prospective and current students and families through the financial aid process. Assess the student’s individual need, explain aid programs, application procedures and eligibility criteria, and provide appropriate forms. Handle and respond to complex, sensitive, or emotional financial and customer situations. Respond to questions and identify and resolve processing and communication issues regarding billing, financial aid, payment deadlines, tuition rates, loans, forms, and related information; refer unusual concerns to appropriate staff within Student Financial Services.

  • Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

  • Receive and review applications and supporting documentation in accordance with established guidelines to ensure complete financial aid documentation in preparation for verification and packaging. Research and resolve issues such as missing paperwork. Enter application information into a database system, scan documents, and setup and maintain files for financial aid application paperwork and student financial aid awards.

  • Answer multi-line phone and provide a high level of service; receive and respond to e-mail correspondence; utilize the online student information system to review information and assist students and/or family members with inquiries providing thoughtful, complete responses. Document all inquiries and responses within the student information system.

  • Open and sort mail; process payments and forms received and distribute all other mail to appropriate staff member for action. Research and assign returned mail to student assistants for proper follow-up.

  • Participate in maintaining an accurate and consistent processing schedule in a high volume environment. Receive and process cash, checks, other currency, wire transfers, and credit card payments to student accounts for payment of advance deposits, tuition and fees, ID Express, payment plans and other accounts receivable; prepare deposit receipts and post to appropriate account; maintain adequate supply of change for daily business transactions; balance cash drawers and reconcile daily transactions.

  • Assist with the collections process and participate in processing student transactions, posting of payments and disbursements, billing and other operational activities during high volume cycles and as assigned.

  • Develop and maintain knowledge of various financial aid program eligibility standards, billing and collection rules and regulations, state and federal regulations, and financial aid services and programs offered through private, state, and federal agencies.

  • Develop and maintain knowledge and ability to navigate through and utilize various systems and computer applications.

  • Develop and maintain knowledge of the services provided by the Offices of Admission, Extended Studies/International Programs, Registrar, Residential Life, Student Employment and other campus offices and direct customers to appropriate campus offices.

  • Meet with employees and graduate students regarding the payroll deduction option for paying student account balance; assist in determining the amount to be deducted and completing the required payroll forms. Using the online student information system, credit the full amount of the deduction to the student account and monitor deduction reconciliations from Payroll to ensure full deductions are paid.

  • Use reporting tools to write reports as necessary; collaborate with the Associate Director for Student Financial Services Information Systems as needed.

 Qualifications

Associates degree and a minimum of two years relevant experience or the equivalent combination of education and experience; strong interpersonal and communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment; proficiency in various word processing, spreadsheet and database software applications and ability to learn new systems and applications; strong organizational skills and attention to detail; ability to maintain and monitor various accounts, prioritize projects, handle multiple tasks and meet deadlines are required. Previous experience working with an online student information system in a college or university is preferred.

Interested applicants must apply online at http://ithaca.edu/jobs/ and attach a resume, cover letter, and a list of at least three professional references. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.

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