Director of Student Financial Services (Vassar College)
Location: Poughkeepsie, NY

Summary and Responsibilities:

Vassar College seeks a dynamic, highly collaborative, engaged, and strategic professional to serve as Director of Student Financial Services. The position oversees the day-to-day management of the Office of Student Financial Services, which includes financial aid, student employment, and student accounts. Reporting to the Dean of Admission and Student Financial Services, the Director oversees a robust and comprehensive financial aid program, which meets the demonstrated need of Vassar students. The Director also provides leadership to student employment and student accounts. 

The Director will work closely with the Dean of Admission and Student Financial Services to support the enrollment and retention of highly engaged, creative, and intellectual students, regardless of their family's financial circumstances. The Director will also work with the Dean to enhance the policies and practices in student financial services to ensure exceptional service to current and prospective Vassar families. Furthermore, the Director will support and advocate for the College's values regarding access, affordability, and inclusion. 

Responsibilities: 

  • Oversee and provide leadership for the Office of Student Financial Services, which includes the College's financial aid program, and the areas of student employment and student accounts. 
  • Provide strategic direction and oversight of all department activities in order to develop and achieve annual goals, including budgeting, planning, and staff development. 
  • Create an open, welcoming, and inclusive environment in student financial services that actively supports prospective and current students and their families. 
  • Manage an operating budget as well as a $69 million financial aid budget. 
  • Lead, mentor, and provide opportunities for professional growth for a team of 5 professional staff and 5 administrative support staff. 
  • Monitor and ensure compliance with federal and state regulations and institutional policies, including the annual financial aid audit. 
  • Oversee reporting to internal and external constituencies including federal/state governments and professional organizations. 
  • Ensure effectiveness and efficiency of computer applications to secure receipt and transfer of financial aid information electronically. 
  • Use technology to streamline work and anticipate future technology needs in order to be responsive to the needs of prospective and current students. 
  • Develop and administer departmental standard operating procedures. 
  • Represent the College to external agencies and groups, including attending state, regional, and national conferences and policy meetings to maintain regional and national visibility. 
  • Participate in all aspects of the general financial aid process; including counseling prospective and current Vassar families, managing a caseload of prospective and current students, needs analysis and packaging, and committee discussions. 
  • Coordinate special projects/tasks and provide assistance as assigned.

Qualifications:

  • Strong understanding of the nature and aims of a selective liberal arts college. 
  • A minimum of eight years of progressively responsible experience in financial aid management, preferably at an institution with a robust need-based program, is required. 
  • Strong team building skills and a record of success hiring, mentoring, managing, and supervising staff. 
  • Significant and deep experience with Institutional Methodology (IM). 
  • Expertise with compliance and regulatory policies. 
  • Strong interpersonal skills. 
  • Enthusiasm for and demonstrated commitment to supporting a student body that is broadly diverse with regard to gender, race, ethnicity, nationality, socioeconomic status, sexual orientation, and religion, among other factors. 
  • Knowledge of online management systems; experience with PowerFAIDS, Banner, and Workday is preferred. 
  • Exceptional oral and written communication skills and the ability to communicate complex issues with clarity. 
  • Evidence of creativity and innovation in problem solving and strategy implementation. 
  • Demonstrated aptitude for counseling students and families. 
  • Strong organizational and project management skills, and ability to multi-task in a fast-paced, high-volume environment. 
  • A willingness to work extended and weekend hours during peak periods. 
  • Leadership skills: Highly collaborative, dynamic, empathetic, patient, and fun. 
  • A bachelor's degree is required. Advanced degree is preferred. 
  • A valid driver's license.

Apply by searching the position through Vassar's website.

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Fund Disbursement/Reconciliation Coordinator (SUNY New Paltz)
Location: New Paltz, NY

Duties:
The Student Accounts department at SUNY New Paltz invites applications for a Fund Disbursement/Reconciliation Coordinator. This position requires a general understanding of financial aid/accounting principles including but not limited to accurate and confidential tracking of data. Duties of the position include: 
• Financial aid refunding
• Student payment refunds
• 3rd party refunds/consortiums
• Alternative loan postings and refunds
• Loan repayments
• Leave of absence/withdrawal from college liabilities & refunds
• Title IV calculations for leave of absence/withdrawal from college
• Manage daily bank deposit/reconciliation 
• Clean up reports (lab fees, insurance, charges, holds, etc.)
• AG close out reports (monthly)
• AG/CA prep and submission of accounts to collections
• Stop payments
• Accounting reissuance/void of stale dated checks-unclaimed funds
CBC requests & monitoring/adjustments
• Attend meeting both on and off campus as needed

Qualifications:

Required: 
• BA/BS 
• 2-5 years of financial aid experience in Higher Education
• Must demonstrate ability to effectively communicate with diverse internal and external constituencies, collaborate with appropriate offices and coordinate necessary services in a timely and organized manner 
• Ability to effectively manage multiple and competing deadlines 
• Working knowledge and understanding of the full complement of Microsoft Office, email and social media 
Preferred: 
• Masters degree 
• Experience with BANNERARGOS, Touchnet
• Banking background is a plus

More details provided directly on the New Paltz web page.

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Assistant Director of Student Accounts (Fordham University)
Location: Bronx, NY

Responsibilities:
● Supports daily management of various Student Financial Services functions at the Lincoln Center campus.
● Handles Student Accounts escalations at Lincoln Center.
● Meets with students as needed to discuss financing options and when necessary special payment arrangements.
● Handles telephone, in person and written inquiries.
● Update Lincoln Center staff on all Student Accounts related items and activities.
● Works with the third party contract payers ensuring that all accounts are billed and paid in an accurate and timely fashion.
● Provides follow up and reconciles all accounts receivables for third party payments for the Lincoln Center Campus.
● Identifies and troubleshoots any payments that cannot be matched to any particular students or account.
● Releases financial holds in keeping with University procedures.
● Creates and organizes technological solutions to billing issues.
● Audits accounts for processes including but not limited to graduation, registration, refunding, and other auditing as it relates to student accounts.
● Processes student refunds including stop payment requests.
● Notifies and updates appropriate staff of any deletions, changes, and additional special program fees.
● Works in a team environment to provide good customer service and ensure completion of tasks in a timely manner.
● Provides support for other Financial Services functions, including file review
● Some weekend work, evenings, and/or travel to other Fordham campuses will be required as need arises.
● Perform other tasks and duties as assigned.

Qualifications:
● Candidates must be committed to quality customer service.
● A Bachelor's degree or equivalent experience required.
● Preferences will be given to candidates with an advanced knowledge of billing, auditing, general accounting procedures, various software and databases including but not limited to Microsoft EXCEL, ACCESS, Banner and WebFocus.
● Mandatory Competency Testing

START DATE: As soon as possible

SEND LETTER & RESUME TO:

Stefano A. Terzulli ([email protected])
Bursar/Director of Student Accounts
Fordham University
441 East Fordham Road-Thebaud Hall 205
Bronx, New York 10458
FAX: 718-817-3817

APPLICATION INFORMATION

Postal Address:

Stefano A. Terzulli
Enrollment Group
Fordham University
441 E Fordham Road
Thebaud Hall
Bronx, NY 10458

Phone:

718-817-4900

Fax:

718-817-3817

Email Address:

[email protected]

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University Bursar (Cornell University)

Location: Ithaca, NY

What is Cornell University and what is the Division of Financial Affairs? 

Cornell University, unique among peers, is the federal land-grant institution of New York State, a private, endowed university, and a member of the Ivy League. The Division of Financial Affairs provides central financial functions in support of the university’s academic mission. The Division of Financial Affair’s vision is, "To deliver world-class financial services to the university." Day in and day out the Division of Financial Affairs strives to adhere to this vision by promoting an environment where best practices are championed and our employees are empowered to do their best work in all areas of financial service.

What you will do:
As the Bursar, you will play a critical role university-wide. There are a few major components to this position, which you will drive to success. First and foremost, you will concentrate on providing exceptional customer support.  At Cornell, we view all of our students and parents as lifelong partners and as such, you will ensure that they have the best experience possible.  The next major facet of this role is the systematic processing, management, and servicing of the student receivables, which includes leading the billing, collections, and counseling of student tuition accounts.  You will also strive to establish procedures and internal controls to ensure institutional compliance with federal and state regulations. 

  • Champion customer focused service – this means knowing how to de-escalate situations, being a confident decision maker and ensuring that everyone walks away with the best possible experience
  • Lead, coach and mentor a seasoned management team and provide overall guidance to a staff of 17
  • Technology is a critical driver of innovation, therefore you will work to enhance our student financial system (PeopleSoft) to improve student service i.e. payments and access to information, and reporting student financial data to the necessary stakeholders
  • Lastly, you will be responsible for establishing and maintaining relationships with critical partners such as Blackboard/Higher One, Nelnet, Flywire, and ECSI

What we need:
We need a dynamic and outgoing person who yearns to provide exceptional customer service.  Ideally, you will have spent time working in a fast-paced, high energy, finance, banking or higher education environment where you thrived on tackling challenges and being a leader. Additionally, you will have:

  • A Bachelor’s degree in Accounting, Finance, or Business Administration with at least 7 years progressive reporting and responsibility including management experience or equivalent combination
  • Experience as a Bursar or equivalent financial or accounting experience with management experience in an office with fiscal responsibility
  • Exceptional customer service experience with strong student‐centered focus; commitment to student satisfaction and success which includes the ability to work effectively with a diverse employee and student population as well as collaborate effectively with administrators and others to achieve goals
  • Rock solid understanding of technology such as student financial service tools (PeopleSoft) 
  • Proven leadership experience where you have inspired and motivated teams, mentored and developed team members and influenced decision making
  • Communication skills are paramount.  You will be working with all different levels of the organization, as well as students and parents and should enjoy explaining complex financial concepts to both financial and non-financial stakeholders
  • Proven experience working with sensitive and confidential information and situations

If you have all those things, great!  We have a few more things that we would prefer you to have, but it’s ok if you don’t.

  • Experience with Bursar/student service operations, billing and collecting student receivables, and collection of delinquent receivables
  • Knowledge of FERPA regulations, federal student loan requirements, applicable federal and state regulations

What we offer:

  • The opportunity to work with a progressive leadership team and an ambitious forward-looking division.
  • Great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions:  3 weeks of vacation, 12 holidays (including end of year winter break through New Year’s Day) and superior retirement contributions.
  • An active and diverse community to work and thrive in! Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca has something to suit all ages and interests!

When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format.  In the Experience section of your application, use the ‘Drop Files Here’ box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate. Please note:  Cornell Employees must apply through the Internal Cornell Career site.

No Visa sponsorship is available for this position.

University Job Title:
Bursar

Level:
H

Pay Rate Type:
Salary

Company:
Endowed

Contact Name:
AJ DeDio

Number of Openings:
1

Current Employees:
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Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply for a job at Cornell, visit How We Hire on the HR website.

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If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Workforce Policy and Labor Relations at voice (607) 254-7232, fax (607) 255-0298, or email at [email protected].

Applicants that do not have internet access are encouraged to visit your local library or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

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Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

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Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.