Associate Director of Student Accounts (Yeshiva University)

POSITION SUMMARY

The Associate Director of Student Accounts is primarily responsible for the management of the institutional and Perkins Loan program with the University's loan servicer, acts as the key liaison from the Office of Student Finance with tuition and loan collection agencies, and manages the High School Tuition Receivable accounts.

POSITION RESPONSIBILITIES

  • Primary point of contact with the University loan servicer, ECSI
  • Manage, reconcile and report on all loan programs to the University Director
  • Maintain relationship with tuition and loan servicer collection agencies
  • Manage the High School Tuition Receivable accounts and supervising one Student Accounts staff member assigned specifically to High School invoicing and collection activity.
  • Provide the Director with analysis and monthly data for changes in account receivables
  • Run reports through Access, Argos, or other reporting tools as needed to problem solve or report to department heads or managers

QUALIFICATIONS

Experience and Educational Background

  • Bachelor's degree required
  • Three to five years of experience required

Skills and Competencies

  • Speaks clearly and expresses self well in one-on-one conversations and groups
  • Develops effective written communications and uses them appropriately
  • Interacts and proactively shares information with internal and external contacts where appropriate
  • Develops effective relationships with peers, students and employees
  • Assumes responsibility to ensure issues/concerns will be addressed and monitors them through conclusion
  • Identifies, defines, and analyzes information and situations before recommending a course of action
  • Effectively manages own time and resources
  • Seeks to apply technology and innovation to improve efficiency and solve problems

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Student Financial Services Specialist (Ithaca College)

Position Summary 

Serve as the initial contact for the Student Financial Services Office providing professional and positive customer service assisting current and prospective students and families with the financial aid process. Develop and maintain a strong working knowledge of federal, state, and College student aid regulations, policies, and procedures and provide a variety of information regarding various financial aid programs, procedures and eligibility requirements. Perform operational activities to include data entry, updating and maintaining student account information, receive and process forms and payments, and post transactions. Prepare reports, letters and other correspondence, and respond to questions regarding student financial services programs.

Essential Functions

  • Participate in efforts to attain the Office of Student Financial Services goal to provide outstanding service to students, parents, the campus community and other constituents; convey information related to student financial services clearly and and concisely to groups or individuals verbally and in writing; arrange and/or schedule appointments with appropriate staff within Student Financial Services.

  • Greet and guide both prospective and current students and families through the financial aid process. Assess the student’s individual need, explain aid programs, application procedures and eligibility criteria, and provide appropriate forms. Handle and respond to complex, sensitive, or emotional financial and customer situations. Respond to questions and identify and resolve processing and communication issues regarding billing, financial aid, payment deadlines, tuition rates, loans, forms, and related information; refer unusual concerns to appropriate staff within Student Financial Services.

  • Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

  • Receive and review applications and supporting documentation in accordance with established guidelines to ensure complete financial aid documentation in preparation for verification and packaging. Research and resolve issues such as missing paperwork. Enter application information into a database system, scan documents, and setup and maintain files for financial aid application paperwork and student financial aid awards.

  • Answer multi-line phone and provide a high level of service; receive and respond to e-mail correspondence; utilize the online student information system to review information and assist students and/or family members with inquiries providing thoughtful, complete responses. Document all inquiries and responses within the student information system.

  • Open and sort mail; process payments and forms received and distribute all other mail to appropriate staff member for action. Research and assign returned mail to student assistants for proper follow-up.

  • Participate in maintaining an accurate and consistent processing schedule in a high volume environment. Receive and process cash, checks, other currency, wire transfers, and credit card payments to student accounts for payment of advance deposits, tuition and fees, ID Express, payment plans and other accounts receivable; prepare deposit receipts and post to appropriate account; maintain adequate supply of change for daily business transactions; balance cash drawers and reconcile daily transactions.

  • Assist with the collections process and participate in processing student transactions, posting of payments and disbursements, billing and other operational activities during high volume cycles and as assigned.

  • Develop and maintain knowledge of various financial aid program eligibility standards, billing and collection rules and regulations, state and federal regulations, and financial aid services and programs offered through private, state, and federal agencies.

  • Develop and maintain knowledge and ability to navigate through and utilize various systems and computer applications.

  • Develop and maintain knowledge of the services provided by the Offices of Admission, Extended Studies/International Programs, Registrar, Residential Life, Student Employment and other campus offices and direct customers to appropriate campus offices.

  • Meet with employees and graduate students regarding the payroll deduction option for paying student account balance; assist in determining the amount to be deducted and completing the required payroll forms. Using the online student information system, credit the full amount of the deduction to the student account and monitor deduction reconciliations from Payroll to ensure full deductions are paid.

  • Use reporting tools to write reports as necessary; collaborate with the Associate Director for Student Financial Services Information Systems as needed.

 Qualifications

Associates degree and a minimum of two years relevant experience or the equivalent combination of education and experience; strong interpersonal and communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment; proficiency in various word processing, spreadsheet and database software applications and ability to learn new systems and applications; strong organizational skills and attention to detail; ability to maintain and monitor various accounts, prioritize projects, handle multiple tasks and meet deadlines are required. Previous experience working with an online student information system in a college or university is preferred.

Interested applicants must apply online at http://ithaca.edu/jobs/ and attach a resume, cover letter, and a list of at least three professional references. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.

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Position Summary 

Under the direction of the Bursar, the Associate Bursar will assist in the daily operations of the Bursar/Student Financial Services Office ensuring the professional, efficient, and compliant processing of student accounts. Coordinates with the Bursar to develop, achieve and accomplish goals. Acts on behalf of the Bursar in their absence or at the discretion of the Bursar. Represents the Bursar at relevant meetings regarding student financial services.

Oversees customer service, payment and collection activities of all AR accounts for undergraduate, graduate, schools abroad and summer school programs. Provides service to parents and students regarding tuition accounts. Coordinates with Bursar to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.

Essential Functions

  • Counsel parents and students concerning billing policies and procedures. Evaluate each account and communicate best options available to the student/parent regarding payment plans, loan programs, and other aid that may be available.
  • Oversee and supervise the cashiering functions of the Office. Act as backup to the Cashier.
  • Have decision making responsibilities regarding outstanding student balances and authorized to negotiate promissory notes within the guidelines of office policy.
  • Clear students for registration upon receipt of payment or securing satisfactory arrangements to resolve tuition account.
  • Receive extenuating circumstances tuition appeals and make appropriate decision utilizing available data while drawing on office policy.
  • Be familiar with processes in financial aid, registration, dining services and residence life, which will provide a more complete picture of the student’s tuition account and better overall customer service to students and parents.
  • Management of student account payments. Assist the Bursar in the generation of electronic bills from student accounts receivable system for all populations.
  • Communicates verbally and in writing with parents/students regarding payment of bills.
  • Manage the collections process, including but not limited to creating and monitoring A/R aging, sending collection letters, calling delinquent accounts, preparing accounts to be turned over to a collection agency, working directly with collections agency, updating student accounts weekly, and verifying agency fee for performance. Familiar with standard collections concepts, practices, and procedures.
  • Manage reporting on account collections.
  • Process write-off’s as needed.
  • Monthly run of aging report and billing active and inactive students
  • Management of student account refunds especially Federal TIV refunds. Prepares refund payments to parents and students.
  • Management and reconciliation of Multiple Year Payment Plan
  • Coordinate with LS coordinators and attend Language School Welcome Centers.
  • Manage upload of fees for taxable scholarships, gym equipment/dorm damages/fines…etc
  • Responsible for retiree monthly billing and calls
  • Responsible for 1098-T Data Collection, maintenance, reconciliation, and reporting
  • Work with Bursar to develop procedures/policies for improved efficiency and customer service.
  • Works cooperatively with others and accepts direction from supervisors.
  • Management/reconciliation of Nelnet Payment plans. Serve as contact person for Enterprise Payment Plan and student insurance agency.
  • Performs other duties as assigned

Qualifications

Bachelor’s Degree in Finance or Business Administration plus a minimum of four (4) years related experience required.

This position requires a great deal of judgment, analytical skills, flexibility, strong people skills and creativity. Knowledge of strong mathematic abilities including accounting and federal tax systems as it relates student account programs. Understanding of customer service concepts and ability to relate these concepts to student financial service environment.

  • Must handle confidential information in a discreet manner. Requires effective customer-oriented communication skills and appreciation of different cultures. Commitment to working in a demanding environment, including work as needed to meet deadlines and project timeframes in response to institutional needs. Solid working knowledge of Ellucian Banner and Microsoft Office.
  • Ability to manage multiple projects.
  • Excellent telephone etiquette and communication skills.
  • Ability to convey information effectively both verbally and in writing.
  • Demonstrated evidence of problem-solving, organizational, and presentation skills.
  • Ability to resolve problems in a professional and helpful manner.
  • Ability to work independently as well as with a team.
  • Flexibility and willingness to adapt to change.
  • Understands values and respects diversity as an individual, in a team, and within groups while fostering an inclusive and supportive environment.

For more information, please visit: https://middlebury.peopleadmin.com/postings/15451

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Account Specialist Staff Assistant (SUNY Oswego)

The Office of Student Accounts at the State University of New York at Oswego invites applications for an Account Specialist Staff Assistant.

Posting Date: June 7, 2017

Review Date:  Review of applications will begin July 1, 2017 and will continue until the position is filled.

Salary:  Commensurate with qualifications and experience. In addition, the State University of New York provides an excellent benefit package. Click here for more information on benefits for full-time United University Professions (UUP) professional staff or click here for a benefits summary.

Date of Appointment: On/around August 8, 2017

 

Description of Responsibilities:

 

The Account Specialist in the Office of Student Accounts will be responsible for:

  • Becoming knowledgeable of all the functions of the office including but not limited to billing, collections, payment plans, financial aid postings, TAP, tax reporting, electronic payment site setups, records retention, etc.
  • Reconciliation of Federal, State and privately funded accounts
  • Banner set up for semester billing
  • Monthly billing process for current and past due accounts, coordinating with our technology staff for changes and enhancements to the process
  • Refunds to students and parents for overpayment of funds
  • Maintain setup of 3rd party billing software and payment plans
  • Providing outstanding customer service, assisting with phones and e-mail communications to students, parents and other departments
  • Share the coordination of transferring outstanding accounts to a collection agency and/or the attorney general's office
  • Liaison between the departments of Student Accounts and the technology department for program requests

In addition, will be expected to display a commitment to undergraduate and/or graduate education, and possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues.

Required Qualifications:

  • Bachelor's Degree by time of appointment
  • Two years of related experience in a financial setting (i.e. billing, collections, accounting, financial aid, finance of budget)
  • Excellent oral and written communication skills

Preferred Qualifications:

  • Computer literacy and proficiency with Microsoft Office Suite
  • Ability to work independently and as part of a team
  • Experience with Banner
  • Strong interpersonal and organizational skills
  • Strong analytical thinking, multi-tasking and time management skill 

Additional Information:

If you have any questions about the position, please e-mail:   Lisa Vinciguerra at lisa.vinciguerra@oswego.edu

Official transcripts are required prior to hiring.  Files must be complete to be considered.

Visa sponsorship not available for this position.

For more information and to apply, please visit the SUNY Oswego Website here: https://oswego.interviewexchange.com/jobofferdetails.jsp?JOBID=85337

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Associate Director (School of Visual Arts)

Department: Office of Student Accounts 

Reports To: Director 

Position Overview: The Associate Director assists in the supervision of Student Accounts staff, procedures, collections and cash management functions as well as oversight of office functionality.

Duties and Responsibilities:

  • Assist in the management of the daily operations of the Student Accounts office including daily cash processing, reporting, staffing, training, and supervising professional and support staff.
  • Assist in establishing and implementing department goals, objectives, and strategies to improve Student Accounts operations.
  • Continue to support the growth of the College and provide unsurpassed customer service to our students and parents.
  • Manage student refunds, withdrawals, non-negotiated checks, unclaimed funds, Veteran programs and GI Bill processes, ensuring compliance.
  • Manage the collections process, including but not limited to creating and monitoring A/R aging, preparing accounts for collections, working directly with collections agency, evaluating agency performance and bad debt.
  • Manage the Student Accounts website to ensure accurate and effective communication of information to the SVA community, as well as any other online and print resources and update the Policies and Procedures Manuals.
  • Monitor federal and state laws and regulations. Evaluate policies and procedures to ensure SVA’s compliance under federal and state laws and regulations such as cash handling, refunds, privacy, and fair credit reporting.
  • Assist the Director with responsibilities including but not limited to tuition and fee billing, 1098T processing, and internal/external reporting.
  • Other duties as assigned by the Director of Student Accounts.

Qualifications:

  • Bachelor’s degree required; and experience in Student Accounts or similar field
  • 5-7 years of supervisory experience
  • Experience with Microsoft Office Suite; proficiency in Excel required
  • Knowledge of Ellucian Colleague software desired, or similar systems
  • Strong written and interpersonal skills; must have the ability to resolve disputes and inquiries in writing with polish and poise
  • Excellent working knowledge of accounts receivable principles, methods, and standards with ability to adapt established methods to varied accounting transactions
  • Solid skills in the following areas: conflict resolution, problem-solving, innovation, organization, and planning
  • Strong and effective interpersonal skills; the ability to listen well and demonstrate sensitivity to and respect for individual needs
  • Poised, calm and professional demeanor
  • Flexibility and willingness to work overtime and weekends as office needs dictate

School of Visual Arts (SVA) in New York City is an established leader and innovator in the education of artists. From its inception in 1947, the faculty has been comprised of professionals working in the arts and art-related fields. SVA provides an environment that nurtures creativity, inventiveness, and experimentation, enabling students to develop a strong sense of identity and a clear direction of purpose.

To apply for this position, please send a cover letter and resume to working@sva.edu

No walk-ins or phone calls, please.

The School of Visual Arts is an equal opportunity employer.

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Bursar (Daemen College)

Daemen College invites applications for the position of Bursar.    The Bursar is responsible for overseeing and coordinating the entire student receivable operation in the Office of Student Accounts.  The position is full-time exempt with a generous benefit package.  The anticipated hire date is June 2017.  Bachelor's degree and previous experience in Student Accounts or Accounting required.  Ability to multi-task and problem solve and deal professionally with a diverse constituency also required.  Computer proficiency is expected.

Department:                                      Business Affairs
Official Title:                                      Bursar
Number of Individuals
With the Job Description:               One

Organizational Unit/Department:  Student Accounts
Work Location:                                 DS Office of Student Accounts
Title of Immediate Supervisor:       Vice President of Business Affairs/Treasurer
Title of Other Positions Reporting
To This Position:                              Asst. Bursar, Accounts Receivable Clerks

Purpose of Position: This position is responsible for overseeing and coordinating the entire student receivable operation in the Office of Student Accounts.

Tasks/Duties Performed:  The responsibilities of the position will include, but may not be limited to:

  • Direct supervision of Accounts Receivable clerks, Asst. Bursar.
  • Work closely and coordinate with various College offices impacting student accounts such as Admissions, the Bookstore, Financial Aid, Food Service, HEOP, Residence Life and Registrar as well as with specific Academic-related department personnel.
  • Oversee answers to explicit questions from students and staff and any direction needed as a result of them.
  • Managing and/or billing of all New York State and Federal programs, such as HEOP, VESID, Veteran's Benefits, NYS Public Employees FCU, as well as any other third-party billings and verification requests that a student requires.
  • Verify and post all charges, credits, and financial aid posted to a student's account, including student payments, tuition and fee charges, miscellaneous charges (such as bookstore charges, late fees, library fines, promissory note fees, etc), as well as all financial aid awards received by the student.
  • Verify and approve all refund checks issued to students.
  • Responsible for the preparation and mailing of all bills sent to students during the academic semester.
  • Responsible for running all end of semester reports and account reconciliations that are pertinent to Student Accounts for yearly audit procedures.
  • Responsible for certifying TAP from NYS and maintaining the HESC website for updates with help from the Financial Aid Director.  Certifying TAP requires communication with the Registrar's office regarding the status of students in their program, high school diplomas, and college transcripts.
  • Provide detail of meal plan holders for the first five weeks of the semester and send the information to the Assistant Director of Food Services at Hallmark.  This is accessed through ACCA in Ellucian.
  • Provide a report of students residing in the dorms for the Director of Housing and Residence Life and the VP of Business Affairs.
  • Work with the Director of Information Management to verify Ellucian changes such as student type, billing prices, new programs are done properly and accurately.  Annually, update Lab Fees if necessary.
  • Oversee the Student Accounts website to make certain that all information is current and correct.
  • Update any information regarding new programs and billing methods such as Kaleida, ELC, etc.
  • Maintain records for TTI and all Brooklyn programs such as COPE and the non-matriculated programs recently created.  Some will require spreadsheets in order to track charges and payments.
  • Oversee the collection process to verify that payments and charges are posted accurately.
  • Reconcile the TAP account to zero at the end of the awarding process.  The account should always be zero; if extra monies are received, it should be returned to HESC.  It usually takes two years for an award year to be completely settled.
  • Responsible for overseeing processing and distribution of 1098-T forms.    While the creation and mailing of the forms is outsourced, it is necessary to spot check the forms prior to sending to Xerox to confirm that all information is correct. The Director of Information Management and the contact at Xerox can assist.
  • Provide Canadian tax forms for Canadian citizens and permanent residents who attend Daemen College.  IT can provide a list of these students.  The forms are due to the students by February  28 of the following year. 
  • Other tasks or projects as assigned by the VP for Business Affairs.

Bachelor's degree and previous experience in Student Accounts or Accounting required.  Ability to multi-task and problem solve and deal professionally with a diverse constituency also required.

For consideration submit your resume, letter of interest, and contact information for three professional references to http://daemen.applicantpro.com.  Review of applicants begins immediately and continues until the position is filled. 

Daemen College is an AA/EOE and strongly encourages applications from women, veterans, people of color, individuals with disabilities and candidates who will contribute to and support the cultural fluency and diversity of our campus.